Práce

popis pozice

Want to jump start your career with a job in IT?

Our client is a prestigous international IT company.

You provide verbal and written 1st line technical support to international customers in local language and English
- monitors queues to respond to incorrectly routed or unassigned customer requests
- monitors translation queues to make sure translations occur in a timely manner
- responds quickly to customer requests for escalations by contacting the owning engineer and the owning engineer's manager
- reports to a regional Team Lead and EMEA Manager

požadujeme

- Proven experience in the area of customer service or technical support (help desk, hotline, etc.) plus knowledge of any SWproducts (database, application or similar)
- An advantage would be experience in an application SW environment working with Oracle Applications and/or Oracle Server Technologies
- Excellent verbal and written skills in local language (Czech/Slovakian), as well as English
- Ability to manage multiple priorities
- Ability to address issues among multiple parties within the organization
- Personal drive
- Customer Focus
- Team-working

nabízíme

30000-40000 CZK/m

druh práce

Práce na plný úvazek

název firmy

Grafton Technologies www.grafton.cz

obor

Doprava a logistika

kontaktní údaje

Team Assistant
+420 242 456 610

it@grafton.cz

Grafton Technologies, Václavské nám. 1, 110 00 Praha 1
tel.: +420 242 456 610, fax: +420 224 218 435,
email: technologies@grafton.cz, www.grafton.cz