Práce

popis pozice

The network of ExxonMobil Business Support Centers is a dynamic and expanding, world-class organization. Being part of one of the world's largest corporations, we serve the affiliates in multiple languages.
We have a multi-cultural work environment with opportunities to work with state-of-the-art systems and business processes. We offer extensive training with competitive compensation and benefits as well as advancement opportunities in a rapidly expanding organization.

Dutch/French speaking Delivery Support Assistant - the interface between external Fuels Marketing Retail and Industry & Wholesale customers.

The main responsibility includes maintenance of data quality and promotional activities for customers.

Other responsibilities:
- Answer inbound customer calls and placing I&W fuel orders
- Answering customer questions and delivery issues,
- Coordination between supply and logistical planners,
- Promoting our online ordering management system and coaching customer on its use (reporting on the extent of use)
- Create and maintain customer data both in the online ordering system and our core database system - SAP
- Investigating, resolving, and reporting failed delivery issues and customer complaints.

požadujeme

- Excellent customer service skills
- Excellent English, Dutch and French language skills
- Ability to work under pressure
- Ability to prioritize work tasks
- Ability to see and take initiatives regarding improving work processes.
- Knowledge of SAP, work experience with natives, and previous Customer Service experience are advantages but not requirements.

nabízíme

salary: by agreement

druh práce

Práce na plný úvazek

název firmy

Grafton Recruitment www.grafton.cz

obor

Doprava a logistika

kontaktní údaje

Pereira Marisa
+420 242 456 400

marisa.pereira@grafton.cz

Grafton Recruitment, Na Příkopě 1, 110 00 Praha 1
tel.: +420 242 456 400, fax: +420 242 456 405,
email: info@grafton.cz, www.grafton.cz